Gamecafe PTE. LTD.

GAMECAFE PTE. LTD. (hereinafter referred to as the company) takes the protection of its users’ privacy seriously and complies with the Act on Promotion of Information and Communications Network Utilization and Information Protection, Etc. This how your personal information is used under our privacy policy, and what measures are taken for privacy protection.

The table of contents of this privacy policy is as follows.

1. Items of personal information to collect and the method thereof
2. Collection of personal information and intended purpose
3. Sharing and provision of personal information
4. Delegation of authority to handle personal information
5. Retention and use period of personal information
6. Procedures and method for disposal of personal information
7. Usage of important permission in application
8. Rights of a user and his or her legal representative, and method of exercising the rights
9. Issues related to the installation, operation and refusal of automatic personal information collection equipment
10. Measures for the protection of personal information in technical/administrative terms
11. Other
12. Notification obligation

CONTACT US

If you have questions about data protection, or if you have any requests for resolving issues with your personal data, we encourage you to primarily contact us through the game so we can reply to you more quickly.

Name of the controller : GAMECAFE PTE. LTD.

Name of the responsible : Frank Wong

Contact : 65+87411605

Address : 133 New Bridge Road, #08-03 Chinatown Point, Singapore 059413

Email :  support@gamecafe.co

1. Items of personal information to collect and the method thereof

(1) Items of personal information to collect
① The company collects the following personal information at the time of signing up or using the service to ensure seamless member registration, customer service and various services.
- Required information: email address, mobile phone number
- Optional information: date of birth, gender
② For services that lack separate consent procedures for the process in Paragraph 1 above, neither required information nor optional information is not collected.
③ The following information may be generated and collected in the process of service use or business handling.
- Information of the user's mobile phone terminal (model name, OS version, mobile firmware version, device identification number, etc.), IP address, cookie, the latest access location
- Records at the time of using location-based services
- Access time, service use record, faulty use record, etc.
④ When information is unavoidably required for the payment in the course of using free/paid service
- Credit card information, wireless carrier information, purchase record and gift card number and/or other payment related information are collected

⑤ When the user requests the restoration or refund of paid contents
- Email address, purchase record and additional personal information such as the real name and family relations evidence to demonstrate that the purchase was made by a third party are collected.

(2) Personal information collection method: The company collects the personal information of users through the following methods.
- Through the agreement procedures at the time of signing up for the service provided by the company
- Via separate consent procedures for promotions and events
- Automatically through platforms in partnership with the company with regard to the provision of services
- When provided by the users in a voluntary manner or in response to the company's request where necessary at the time of subscribing or using the service

2. Collection of personal information and intended purpose

(1) The company uses the personal information of users collected for the following purposes.
1) To secure communication channels to facilitate the delivery of notifications or the handling of customer complaints
2) To handle inquiries about the use of paid information, handle conflicts related to the implementation of contract requirements and obligations, and provide customer services
3) To introduce new services as well as new product launch event information
4) To provide other contents and authentication service (find my ID/Password, etc.)

3. Sharing and provision of personal information

(1) Except for cases with the user's consent or provisions specified in the related laws and regulations, the company will never use the personal information of users beyond the scope of the intended use specified in the "Collection of personal information and intended purpose," or provide such information to other companies, organizations or institutions.
(2) When sharing or providing the personal information of users, for example when the provision of users' personal information within a limited scope is necessary to provide various services to users through partnership with other service providers or business operators, users will be notified of who will receive or share users' personal information, what the main business is, what items in the personal information will be provided or shared, for what purposes users’ personal information is to be provided or shared, etc. through a notice in the application or through a message to users at least 10 days prior to the implementation to obtain consent from users.
(3) In the following cases, provision of a user's personal information without consent from the applicable user is allowed pursuant to the related laws and regulations.
1) When such information is required to collect fees for the provision of service(s)
2) When the provision of a user's personal information is necessary for statistics, academic or market research purposes, and the personal information provided is processed to ensure that the identification of the user is not possible
3) When there has been a request from related authorities for investigation purposes in accordance with related laws and regulations

4. Delegation of authority to handle personal information

The company may delegate the authority to control the personal information of users to ensure the implementation of service(s). In case of delegation, the company specifies requirements to ensure the safe control of the personal information of users in accordance with the related laws and regulations.

5. Retention and use period of personal information

(1) In principle, the company retains a user's personal information from the member registration to the termination of membership. If the applicable user withdraws his or her membership or the intended purpose of the collection and use of personal information is achieved, the applicable personal information is disposed of immediately. However, the company will retain the user's personal information for 3 months from the date on which the membership of the applicable user is terminated according to the terms and conditions as well as internal policy to prevent the illegal use of such information. After the aforementioned period, the personal information of the user is completely deleted.
(2) If the personal information of a user must be retained pursuant to the provision(s) of Commercial Act or other related laws even if the purpose of its collection has been achieved, or if there is a reason for retaining such personal information according to the company's internal policy or other related regulations, the company shall retain the personal information of the user for a certain period of time prescribed by related laws and regulations. In this case, the personal information retained will be used only for retention purposes, and the retention periods are as follows:
- Records related to contract or cancellation of subscription
(Reason for retention: Act on Consumer Protection in the Electronic Transactions, Etc., Retention period: 5 years)
- Records on payments and supply of goods
(Reason for retention: Act on Consumer Protection in the Electronic Transactions, Etc., Retention period: 5 years)
- Records on handling of consumer complaints and conflicts
(Reason for retention: Act on Consumer Protection in the Electronic Transactions, Etc., Retention period: 3 years)
- Records on identification
(Reason for retention: Act on Promotion of Information and Communications Network Utilization and Information Protection, Etc., Retention period: 6 months)
- Visiting records: access logs, service use records, etc.
(Reason for retention: Protection of Communications Secrets Act, Retention period: 3 months)
(3) For personal information that is retained pursuant to Paragraph (2) above, if the subject of the applicable personal information requests the retrieval of his or her personal information, the company will provide an appropriate measure to enable such retrieval immediately.

6. Procedures and method for the disposal of personal information

When the purpose of the collection or use of personal information has been achieved, the company will in principle destroy the applicable information immediately. The method and procedures for destroying personal information are as follows.
(1) Destruction procedures
- The information of a member input by the member at the time of signing up will be destroyed after the purpose of its collection or use has been achieved after being retained for a certain period of time according to the reason(s) for information protection pursuant to the company's internal policy or other related laws and regulations (refer to the periods of retention and/or use of personal information).
- Personal information will not be used for purposes other than the intended purpose except in the cases specified in the laws and regulations.
(2) Destruction method
- Personal information saved in an electronic file format is deleted using a technical method that disables the recovery of the record.
- Personal information output on paper shall be shredded or incinerated.
 

7. Usage of important permission in application

The application uses android permissions as below:

(1)Write external storage permission is for storage extension. 

(2)Read phone state permission is for ads recommendation by third party ads SDK.

(3)Read logs permission is for game crash analytics.

(4)Record audio permission is for game feature(hospital).

(5)Access fine location permission is for third party ads SDK

The application will not activate or use permissions without prior consent. Users can choose to reject when meeting the system confirmation window of permission, but will not be able to use the feature.

8. Rights of a user and his or her legal representative, and method of exercising the rights

(1) The rights can be exercised when the request is received through the platform in partnership with the company related to the provision of services, or when the request is submitted directly via the company's website.
(2) The user and his or her legal representative may retrieve or adjust his or her own personal information or that of an adolescent below the age of 14 years for which he or she is responsible, and may request the cancellation of the subscription at any time.
(3) The adjustment of personal information of the user's own personal information or that of an adolescent below the age of 14 years for which he or she is responsible can be performed on the personal information change page (or Modify My Profile).
(4) Alternatively, the person in charge of privacy policy may be contacted via phone, email or through a written request to prompt a necessary action immediately.
(5) If the user requests the correction of errors in the personal information, the applicable personal information will not be used or provided until the correction is completed. In addition, when incorrect personal information has already been provided to a third party, corrected information will be delivered to the third party without delay.
(6) The company handles personal information that has been closed or deleted in response to the request from the user or his or her legal representative in accordance with the provisions specified in the "Retention and use period of personal information," and disables the retrieval or use of information for other purposes.

9. Protective measures for personal information in technical/administrative terms

The company is developing the following technical/administrative measures to secure safety in order to prevent loss, theft, leakage, alteration or damage to personal information.
Cookies are used to assist users with quick and convenient use of websites and to provide customized services.

(1) Encryption of password
The company does not collect the passwords of members in the platform in partnership with the company for the provision of services.
(2) Countermeasures against hacking
The company prevents attacks or hacking by installing and operating equipment that blocks penetration into the system from the outside to prevent the leakage of users' personal information. Significantly, the highest level of security is maintained for the server containing the personal information of users, which does not have a direct connection to external internet lines, through separate management.
In addition, the company is equipped with a backup system for the main system and data in preparation for emergencies, and takes measures to prevent damages caused by computer viruses. Anti-virus software is updated at regular intervals, and updates to cope with suddenly emerging viruses are provided immediately when such updates are available to prevent the infringement of personal information.
(3) Restriction and indoctrination of handling personnel
The number of personnel handling personal information is limited to the minimum level required, and indoctrination is provided to such personnel frequently in order to emphasize the importance of compliance with the privacy policy.
(4) Operation of dedicated privacy protection organization
The company is operating a dedicated internal privacy protection organization in order not only to verify compliance with the privacy policy but also to take corrective action when problems are detected.

However, for problems originating from the leak of a user's personal information in the platform in partnership with the company for the provision of services, such as ID, password, nickname, email address, which is due to the user's negligence or a malfunction in the internet connection, the company will not be held responsible.

10. Civil complaint service about personal information

If you have any questions about the personal information of a user or the privacy policy, please contact the following person in charge of the privacy policy. We will promptly answer your questions in a sincere manner.
In addition, the company has a person and organization in charge of the privacy policy, as shown below.

11. INTERNATIONAL DATA TRANSFERS

Our Service is global by nature and your data can therefore be transferred to anywhere in the world. Because different countries may have different data protection laws than your own country, we take steps to ensure adequate safeguards are in place to protect your data as explained in this Policy. Adequate safeguards that our partners may use include standard contractual clauses approved by Singaporean laws.

The current status of transferring personal information to overseas companies for service use is as follows.

 
12. Other

(1) The company may provide the user with links to the websites of other companies or external data. In this case, as the company does not have any controlling authority over the external websites or data, the company cannot guarantee or take any responsibility for the usefulness of the service or data provided.
(2) When the user navigates to the website of another company by clicking on a link in the service provided by the company, the privacy policy as well as terms and conditions of the applicable website are irrelevant to the company, so you should check the privacy policy of the applicable website.
(3) Users should keep their personal information up to date in order to prevent unexpected problems. The responsibility for any issue caused by the inaccuracy of information input by the user shall lie with the user. Inputting false information, such as the illegal use of another person's personal information, may lead to the deletion or limitation on the use of the account.
(4) Although a user has rights to be protected for his or her personal information, he or she is obliged not only to protect his or her own personal information, but also to not infringe other's personal or privacy information. Please be careful not to expose your personal information including the password to others, and avoid damaging other users' personal information, including their posts. Failing to fulfill such responsibilities that cause damages to another user's personal information or reputation may lead to a penalty in accordance with related laws and regulations.
(5) The responsibility for any disadvantage in the use of service(s) or property loss caused by the entry of inaccurate or false personal information shall lie with the user.

13. Сalifornia Residents: Your Privacy Rights
If you are a California resident, the California Consumer Privacy Act (CCPA) gives you the right to request disclosure of information that we collect about you, to delete that information, and to opt-out of the sale of your personal information (if we sell such information). This section describes how to exercise those rights and our process of handling those requests. We reserve the right to ask for reasonable information to verify your identity before we process your request.
(1)Right to know
You may submit once a year, free of charge, a verifiable request to disclose what personal information we collect about you. The easiest way to submit your request via e-mail
(2)Right to delete
You have the right to request that we delete any of your personal information we collected and retained, subject to certain exceptions. Once we receive and verify your consumer request, we will delete your personal information from our records. However, we may deny your deletion request if retaining the information is necessary for us or our service providers under certain circumstances, which will be explained to you at the time of the denial, if any. Should you wish any information about you deleted, you may submit your request via e-mail
(3)Right to opt-out
You have the right to opt-out of “sale” of your personal information, as defined by the CCPA. In certain circumstances we may share your information with our partners, who help us deliver advertisements in our games tailored to your interests.
(4)Right to be free from discrimination
We may not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not: (i) deny your our Services; (ii) charge you different prices or rates for our Services; (iii) provide you a different level or quality of Services; (iv) suggest that you may receive a different price or rate for Services or a different level or quality of Services.

14. Children's personal information

We do not collect children's personal information without parental consent, except as permitted under applicable laws such as the U.S. Children's Online Privacy Protection Act (COPPA) and the EU General Data Protection Regulation(GDPR).

15. Notification obligation
Changes to the privacy policy corresponding to changes in the laws and regulations, policies and security technologies will be announced to users at least 10 days prior to such revision along with the reason for revision and the revision details.

This policy will be effective October 28t, 2022.
The previous Privacy Policy will be replaced by this Privacy Policy. 

https://gamecafe.freshdesk.com/a/solutions/articles/67000171205